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Thanks for shopping at Eco Touch. If you are not entirely satisfied with your purchase, we're here to help.

Returns

Due to the nature of the items, our products are not eligible to be returned for a refund unless unopened. The product must be in the original packaging and free from damage. Any returns will need to be shipped to:

UK address:

EcoTouch Ltd, 124 Upton Lane, London, E7 9LW, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If your order arrives damaged in any way, please email us as soon as possible at contact@theecotouch.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


Exchanges

If you are unhappy with any of Eco Touch's products, we apologise, and want you to keep our products to share with your friends, and family or to dispose of sustainably.

In order to exchange products for another item, please send an email to contact@theecotouch.com with your name, phone number, exchange request, and a picture of the item you are looking to exchange.